COVID-19 UPDATESHOP ONLINE
COVID-19 – What we are doing?
It is heart-breaking to see the suffering and uncertainty that the COVID-19 virus is causing all over the world. As this pandemic continues to evolve, we felt it important to share with you a summary of the measures DGN is taking to curtail the spread of this virus, and our business continuity plans at DGN.
The health and safety of our colleagues, vendors and clients is paramount. With the Coronavirus (COVID-19) situation continuing to evolve, please be assured that we are doing everything we can to support both our staff and our supply chain activities at this time.
Our DGN retail channel and mobile tuck truck service has been temporarily suspended until further notice. Rest assured, if you order online during this closure period we will be shipping free of charge.
During this heightened period of risk, we have placed restrictions on all staff, including from our agency partners, who meet any of the below criteria:
• Have recently travelled to any of the identified restricted countries,
• Resides with someone who has recently travelled to a restricted country,
• Has recently attended a conference/seminar where there is a case of a person testing positive for COVID-19,
Such individuals will not be permitted to work on site until they receive a confirmed negative test for COVID-19.
Sanitary cleaning protocols have been increased throughout all our DGN facilities, including high touch surfaces. In addition, reinforced hygiene training as part of our GFSI program has been conducted. We have also partnered with our staffing agencies to ensure additional training measures for all individuals working at DGN.
All employees have been advised to follow the public health authorities' guidance regarding hygiene and travel, as those directives change.
DGN has isolated each of our facilities, limiting travel between our buildings. Likewise, outside vendor and partner visits have been limited only to essential services. Each of our facilities can operate on a stand-alone basis if need be.
As a precautionary measure, many of the national carriers are avoiding the exchange of handheld devices to obtain signatures. Delivery information will still be available via our websites, carrier websites and various reporting - however the person’s actual signature may not be visible – but the typed name.
We are limiting non-essential client & vendor visits for the time period, moving meetings to online space. Where feasible, staff are working remotely.
While we are working to mitigate any service disruptions, it is also important we collaborate closely with our clients and coordinate actions. We recognize this situation is evolving constantly and we value the opportunity to continue working in partnership during this uncertain time
Along with the safety of our colleagues, our top priority is to ensure that we continue to provide high-quality, uninterrupted service to support your needs.
Please be safe.