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The DGN Kilters Difference

We do things differently.

FREQUENTLY ASKED QUESTIONS

For your school specific service model you can visit Find Your School for all your convenient shopping options

Our recommended package to handle all your uniforms needs would consist of the following, 5 Tops / 3 Pants / 2 Sweaters (plus Gym wear if applicable)

Depending on your child’s specific needs, there are various options. Simply call us at 1.800.437.5872 or email us at customerservice@dgn-kilters.com and we will be happy to assist you in any way possible.

All of our clothing is machine washable. Any garment with fleece may shrink slightly so we recommend hang-drying those items. It is always important to follow the Care Content tag on our garment for specific instructions. Our more formal dress shirts are machine washable and non-iron. You may put those items in the dryer and once dry they are ready to wear!

The best time to shop is during your school specific summer sale day. You can view this scheduled day in the Find Your School section.

This is a day where we hold a sale specifically for your school and have promotional pricing as well. Come to this event, enjoy the savings and not have to worry about large crowds.

As you can expect, if you wait until later in August the store can become very busy and the possibility of low stock is greater.

Items may be returned for a full refund within 30 days of purchase with original receipt. Each return item must be UNWASHED, UNWORN, UNALTERED AND TAGS IN TACT.

Items returned after 30 days must be exchanged or store credit or offered DK Dollars issued for the exact amount of the items being returned.

Items can be exchanged within 90 days of the purchase date. Items must remain UNWASHED, UNWORN, UNALTERED AND TAGS IN TACT.

Items being returned without a receipt are EXCHANGE ONLY (if items are not deemed defective). Exchanged items must be UNWASHED, UNWORN, UNALTERED AND TAGS IN TACT All returns can be completed in the retail store/tuck shop/tuck truck.

It is heart-breaking to see the suffering and uncertainty that the COVID-19 virus is causing all over the world. As this pandemic continues to evolve, we felt it important to share with you a summary of the measures DGN is taking to curtail the spread of this virus and our business continuity plans at DGN.

The health and safety of our colleagues, vendors and clients is paramount. With the Coronavirus (COVID-19) situation continuing to evolve, please be assured that we are doing everything we can to support both our staff and our supply chain activities at this time.

Our DGN retail channel and mobile tuck truck service has been temporarily suspended until further notice. Rest assured, if you order online during this closure period we will be shipping free of charge.

During this heightened period of risk, we have placed restrictions on all staff, including from our agency partners, who meet any of the below criteria:
   • Have recently travelled to any of the identified restricted countries
   • Resides with someone who has recently travelled to a restricted country
   • Has recently attended a conference/seminar where there is a case of a person testing positive for COVID-19
Such individuals will not be permitted to work on site until they receive a confirmed negative test for COVID-19.

Sanitary cleaning protocols have been increased throughout all our DGN facilities, including high touch surfaces. In addition, reinforced hygiene training as part of our GFSI program has been conducted. We have also partnered with our staffing agencies to ensure additional training measures for all individuals working at DGN.

All employees have been advised to follow the public health authorities guidance regarding hygiene and travel, as those directives change.

DGN has isolated each of our facilities, limiting travel between our buildings. Likewise, outside vendor and partner visits have been limited only to essential services. Each of our facilities can operate on a stand-alone basis if need be.

As a precautionary measure, many of the national carriers are avoiding the exchange of handheld devices to obtain signatures. Delivery information will still be available via our websites, carrier websites and various reporting - however the person’s actual signature may not be visible – but the typed name.

We are limiting non-essential client & vendor visits for the time period, moving meetings to online space. Where feasible, staff are working remotely.

While we are working to mitigate any service disruptions, it is also important we collaborate closely with our clients and coordinate actions. We recognize this situation is evolving constantly and we value the opportunity to continue working in partnership during this uncertain time.

Along with the safety of our colleagues, our top priority is to ensure that we continue to provide high-quality, uninterrupted service to support your needs.

Please be safe.